Direktlänk till inlägg 2 mars 2011

Öppenhet skapar tillit

Av Maja Forrod - 2 mars 2011 11:54

Jakten på det goda ledarskapet genomsyrade den första halvan av Näringslivsdagen på Swedbank Stadion i Malmö. Lisa Lindström, vd på Doberman var en av föreläsarna. Hon köpte med ett par kollegor ut den ekonomiskt blödande verksamheten från en stor teleoperatör 2003. Hennes sätt att leda företaget har lett till priser för såväl bästa arbetsplats, kundnöjdhet som tillväxt under lönsamhet.

Lisa Lindströms budskap till publiken i konferensdelen av Malmö Stadion var klart: medarbetaren måste känna sig behövd, veta varför hon/han är viktig och förstå sin roll i företaget.

Lisa Lindströms recept för att nå dit är att arbeta med öppenhet i organisationen. Inte enbart genom att låta medarbetarna ta del av de beslut som fattas på ledningsnivå, utan att faktiskt låta medarbetarna fatta dem. För att understryka det finns det dessutom roterande stolar i ledningsgruppen - innehavarna byts ut med jämna mellanrum.

Öppenheten skapar tillit, men kräver samtidigt mycket av medarbetarna. Det gäller att ta och ge feedback, liksom att ta ansvar och genomföra projekt på egen hand.

Konsulter som kommer in från andra byråer kan bli utskällda om de prioriterar ett kundmöte i stället för ett av de schemalagda interna mötena på Doberman. Det interna arbetet är helt enkelt för viktigt för att negligeras.

– Alla passar inte på Doberman. Jag brukar säga att det tar ett år att börja arbeta hos oss, säger Lisa Lindström.

Katarina Berg, ledarskapschef på Swedbank och med förflutet som personaldirektör på bland annat telekomoperatören Tre, tog över på scen med ett liknande budskap: Lönsamhet kommer ur den inre organisationen och att medarbetarna vet vad företagets och deras eget uppdrag är. Förvånansvärt många företag klarar inte av att formulera sin affärsidé, menar Katarina Berg. Och precis som många jagar nya kunder i stället för att först ta väl hand om de existerande, gör många fel med sina medarbetare.

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Av Maja Forrod - 2 mars 2011 11:53

Runt 65 världspremiärer och drygt hundra modeller som aldrig visats i Europa förut finns i utställningskomplexet Palexpo intill flygplatsen i Genève, där drygt 10 000 journalister först ska gå runt i två dagar och leta nyheter och sedan över 750 000 ...

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Ögonstyrning innebär bland annat att muspekaren på datorskärmen ersätts av användarens blick. Styrningen sker genom ett samspel av ögonens rörelser och en knapp på tangentbordet. Musen blir överflödig. För den som vill rulla text på skärmen räcker de...

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